MEASURING QUALITY OF THE SERVICES
                  PROVIDED BY THE COMMERCIAL WEB SITES

                                  Filimon Stremţan, Professor PhD
                             „1 Decembrie 1918” University of Alba Iulia
                                    filimon_stremtan@yahoo.com

                                  Andreea Muntean, Lecturer PhD
                             „1 Decembrie 1918” University of Alba Iulia
                                    bologandreea@yahoo.com


ABSTRACT: The increasingly systematic usage of Internet in the decisional process of the
consumers determines the vendors to apply more frequently to the advantages of this instrument.
A site must be before of all capable to answer the expectances of the consumers to which it
addresses. The researchers identified a number of criteria that the consumers have in view when
they evaluate the Web sites in general and especially the quality of services they provide.

Keywords: Internet, electronic services quality, online shopping, electronic commerce

JEL Codes: M31