ENSURING THE QUALITY OF SERVICES BY MAKING COSTS
   EFFECTIVE IN THE MANAGEMENT OF RURAL TOURIST
                  BOARDING HOUSES

                    Larisa Dragolea, “1 Decembrie 1918” University
                   Radu Matei Todoran, “1 Decembrie 1918” University


ABSTRACT: Lately, the number of the rural boarding houses has grown considerably,
the researches registering a progressive evolution. The latest official records provided by
the National Institute of Statistics were made in 2007 and they show the considerable
numeric growth of the people that have appealed to this kind of host functioning
structure. Official data regarding the number of boarding houses existing in our country
have not been reported by the authorities in this sector.
The quality costs represent an important quality valorizing instrument, a potential source
for maximizing the profit of any economic unit. They are used by more and more entities
as a tool for the optimization of processes and activities which are relevant to quality.
Through these costs it is likely to identify ineffective activities, the critical points in the
development process. Thus, the corrective actions or for improvement needed in a
particular sector could be substantiated, ensuring the dynamic follow-up assessment and
the effectiveness of measures taken. This is perfectly applicable in the rural tourism
sector.

Keywords:quality, services, costs, rural sector

JEL codes: M11, M41