INCREASING SERVICES QUALITY THROUGH
        ENVIRONMENTAL PERFORMANCE MANAGEMENT

               Vasile Burja, University “1 Decembrie 1918” of Alba Iulia
              Camelia Burja, University “1 Decembrie 1918” of Alba Iulia


ABSTRACT: The qualitative dimension of the service companies’ activities also refers to
their impact over the environment. This aspect is meant to contribute to a sustainable
economic growth, based on high economic performances, but also on obeying the
environment protection and preservation requirements. Offering services in harmony
with the sustainable development principles requires the companies to be concerned with
monitoring and controlling the impact of their activities over the environment by
adopting an adequate system of eco-management.
        Through a comparative approach, the article underlines the characteristics of two
of the most used environmental management systems, promoted by the European Union’s
legislation, ISO 14001 and EMAS, which must be adopted by the service companies in
Romania in order to be compatible with the environmental acquis’ regulations.

Key words: environmental performance, services quality ,sustainable development

JEL codes: Q56, Q57,M14