MODELING USER SATISFACTION OF MEDICAL EDUCATIONAL
                          SERVICES


                    Ivona Stoica, Romanian American University, Romania
            Anamaria-Cătălina Radu, The Bucharest University of Economic Studies
                Andra Dobrescu, The Bucharest University of Economic Studies
  Olguţa Anca Orzan, Carol Davila University of Medicine and Pharmacy in Bucharest, Romania


ABSTRACT: This study aims to create a conceptual model for users satisfaction of medical
educational services who attended the training professional sessions in the project called
”Professional training for implementing new technologies in the health care system." The results of
the research obtaind from the multivariate analysis on user satisfaction of medical educational
services was conceptualized and testedby creating a model to identify the main factors that influence
the participants' satisfaction. The main factors that define the conceptual model are quality medical
education, medical utility of the provided information, the location where the professional medical
education training sessions were developed, and the control effects such as graduate institution
prestige, respondents' age, medical specialty, number of years of practice of the medical specialty.
To test the model, data were operated and analyzed using the IBM SPSS Statistics 20.

Keywords: satisfaction, medical educational services, european funds, conceptual modeling

JEL Codes: C12, C18, C52, C82, C83, M31, I10