THE DEGREE OF SATISFACTION PERCEIVED BY HEALTHCARE
SERVICES CONSUMERS IN STATE HOSPITALS – CASE STUDY
EMERGENCY COUNTY HOSPITAL FROM ALBA IULIA


Muntean Andreea, "1 Decembrie 1918" University of Alba Iulia
Lazea Ruxandra, "1 Decembrie 1918" University of Alba Iulia



ABSTRACT: The paper investigates the degree of satisfaction of the patients that accessed the
medical services provided by the Emergency County Hospital from Alba Iulia. The hey factors
considered important in establishing the degree of satisfaction were the following: the
endowment with new generation of portable medical equipment (ultrasound machine, portable
oxygen, resuscitation equipment); the endowment with new generation of fixed medical
equipment (ray machine, CT); the hospital furniture; the endowment with non-medical
equipment for physical comfort of patients (climate equipment); skills of medical staff; the
waiting time until the takeover by a doctor/nurse; the effectiveness of doctors; nurses efficiency,
cleaning efficiency of support staff perceived patient in the respective unit.

KEYWORDS: satisfaction, healthcare consumers, patients

JEL CODES: M 31; I1