Quality management-functions and principles

Prep.univ.drd. Larisa-Loredana Dragolea, Universitatea “1Decembrie 1918”Alba Iulia
                            larisadragolea@yahoo.com

Abstract:
TQM is a set of systematic activities carried out by the entire organization to effectively
and efficiently achieve company objectives so as to provide products and services with a
level of quality that satisfies customers, at the appropriate time and price.


Key words: quality management, total quality management

JEL Code: L15