QUALITY ASSESSMENT FOR A COMPANY

                      Nicolae Dobriţoiu, dobritoiun_2001@yahoo.com
                              Universitatea din Petroşani


      Abstract: The competitive environment of modern society has laid down a set of
very restrictive rules for all the firms that rise to the challenge; one of the most
important problems that arises is the average quality met by a firm.
      The great demand of products and services that satisfy the demands forces firms
to continuously improve the quality of all their activities in order to meet all the
demands of the clients.
      If non-quality appears – during a certain activity – the quality of the services or
products offered by the firm may seriously compromise the reputation of the firm.
      In order to avoid this phenomenon, it is compulsory to bring into practice, besides
that the quality systems, a new method to determine the level of quality achieved, from
the employee, the staff, the organizational subdivision and the firm’s point of view.

       Key words: quality, overall quality, quality assessment
       JEL code: M10